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Privacy Policy

mopeeai.com Last updated: May 19, 2026 Effective immediately
Table of Contents
  1. Who We Are
  2. Data We Collect
  3. How We Collect It
  4. Why We Use Your Data
  5. Third-Party Services
  6. Marketing & Communications
  7. Waitlist & Counter
  8. Data Retention
  9. Your Rights
  10. International Transfers
  11. Children's Privacy
  12. Changes to This Policy
  13. Contact Us
This Privacy Policy applies to the mopee.ai website (including the waitlist landing page), the mopee web application, and all related services. By using any of these services you agree to the practices described here.

1. Who We Are

mopee.ai ("mopee", "we", "us", "our") is a software-as-a-service product designed for independent cleaning professionals and small cleaning businesses. Our registered contact email is contact@mopeeai.com.

For the purposes of the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), mopee acts as the data controller for personal data you provide directly to us.

2. Data We Collect

2.1 Data you provide

  • Waitlist sign-up: email address, first and last name (optional), business name (optional).
  • Contact form: name, email address, subject, and message content.
  • App account: email address and password (hashed and managed by Supabase Auth), display name, language preference, theme preference, and working area.
  • Client records you create: client names, addresses, service frequency, pricing, notes, birthdays (optional), and VIP status. This data belongs to you — mopee stores it on your behalf.
  • Service & financial records: completed visit logs, payment amounts, tips, expenses, and discount codes you configure.

2.2 Data collected automatically

  • IP address and request metadata — captured by Vercel's edge network on every request for security and abuse prevention.
  • Browser local storage — we store geocode cache (address-to-coordinate mappings) and app settings locally in your browser to improve performance. This data never leaves your device.
  • Session cookies — Supabase sets a secure, HttpOnly cookie to maintain your authenticated session. See our Cookies Policy for details.

2.3 Data we do NOT collect

We do not use advertising trackers, third-party analytics pixels, or behavioural profiling tools. We do not sell, rent, or trade your personal data.

3. How We Collect It

  • Directly from you when you fill in the waitlist form, contact form, or app sign-up flow.
  • Automatically through server-side request logging managed by Vercel.
  • Through browser local storage and session cookies when you use the app.
  • Via OpenStreetMap Nominatim when you add or search for a client address (the address string is sent to Nominatim's servers; see Section 5).

4. Why We Use Your Data

PurposeLegal Basis (GDPR)Data Used
Providing and improving the mopee serviceContract performance (Art. 6(1)(b))Account data, client records, service logs
Managing your waitlist positionLegitimate interest (Art. 6(1)(f))Email, name, business name
Sending launch updates and early-access invitesConsent (Art. 6(1)(a)) — given at sign-upEmail, name
Responding to contact form messagesLegitimate interest (Art. 6(1)(f))Name, email, message
Security, fraud prevention, and abuse detectionLegitimate interest (Art. 6(1)(f))IP address, request logs
Legal complianceLegal obligation (Art. 6(1)(c))As required

5. Third-Party Services

We share data only with the following processors to deliver the service. Each is bound by a Data Processing Agreement with us where required.

ProviderPurposeData sharedLocationPrivacy policy
Supabase, Inc.Database, authentication, row-level securityAll app data you store; auth session tokensAWS us-east-1 (Virginia, USA)supabase.com/privacy
Vercel, Inc.Web hosting, edge network, serverless functionsIP address, request path, headersUSA (edge nodes globally)vercel.com/legal/privacy-policy
OpenStreetMap / NominatimAddress geocoding (converting addresses to map coordinates)Address strings you enter for clientsVarious (operated by OSMF, UK)osmfoundation.org
Google FontsLoading the Inter typeface on the waitlist landing pageIP address, browser user-agent (standard HTTP request)USApolicies.google.com/privacy

We may also disclose data when required by law, court order, or to protect the rights and safety of our users or the public.

6. Marketing & Communications

By joining the waitlist you explicitly consent to receive occasional emails about mopee — launch updates, early access invites, your position in the waitlist queue, and any locked-in discounts associated with your sign-up. Every marketing email includes an unsubscribe link that immediately removes you from all future marketing communications. You can also withdraw consent at any time by emailing contact@mopeeai.com.

We comply with:

  • CAN-SPAM Act (USA) — every commercial email identifies us, includes a physical or electronic address, and provides a clear opt-out mechanism.
  • CASL (Canada) — we only send commercial electronic messages to recipients who have given express consent.
  • GDPR Art. 7 (EU/EEA) — consent is freely given, specific, informed, and unambiguous.

We never sell your email address or share it with third-party advertisers.

7. Waitlist & Counter

The public waitlist counter displayed on the mopee landing page reflects the total number of confirmed sign-ups stored in our database. No personally identifiable information (name, email, or business) is ever displayed publicly. The counter is a simple integer count query against the waitlist_signups table.

Your position number is generated at sign-up based on insertion order and is shared only with you privately upon confirmation.

8. Data Retention

  • Waitlist data: retained until you request deletion or until 24 months after the official mopee launch, whichever comes first.
  • Contact form messages: retained for up to 24 months for support and legal record-keeping purposes.
  • App account data: retained for as long as your account is active. Upon account deletion, your personal data and all client records are permanently deleted within 30 days. Anonymised aggregate analytics (e.g., total visit counts) may be retained longer.
  • Server logs (Vercel): retained according to Vercel's own retention policy (typically 30 days).

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

RightGDPR (EU/EEA)CCPA (California)
Access your data✓ Art. 15✓ Right to Know
Correct inaccurate data✓ Art. 16✓ Right to Correct
Delete your data✓ Art. 17✓ Right to Delete
Data portability (export)✓ Art. 20—
Object to processing✓ Art. 21✓ Right to Opt-Out
Withdraw consent✓ Art. 7(3)✓
Lodge a complaint✓ Art. 77 (local DPA)CA Attorney General

To exercise any of these rights, email us at contact@mopeeai.com. We will respond within 30 days (GDPR) or 45 days (CCPA) of receiving your request. We may ask you to verify your identity before processing the request.

California residents: We do not sell or share personal information as defined under the CCPA. We do not use or disclose sensitive personal information for purposes beyond those described in this policy.

10. International Data Transfers

Your data is stored on Supabase infrastructure hosted on AWS in the United States (us-east-1 region). If you access mopee from the EU/EEA, transfers of your personal data to the USA are made under the EU Standard Contractual Clauses (SCCs) as incorporated in Supabase's Data Processing Agreement.

11. Children's Privacy

mopee is intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18, in compliance with the Children's Online Privacy Protection Act (COPPA). If you believe a minor has provided us with personal data, please contact us immediately at contact@mopeeai.com and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. If the changes are material, we will notify waitlist members and registered users by email. Your continued use of mopee after any changes constitutes acceptance of the updated policy.

13. Contact Us

For any privacy-related questions, data subject requests, or concerns:

  • Email: contact@mopeeai.com
  • Response time: within 24–48 hours for general enquiries; within 30 days for formal data subject requests

EU/EEA residents also have the right to lodge a complaint with their local data protection supervisory authority.

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Client management, scheduling, and revenue tracking — built for cleaning businesses.

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